Undervalued or overvalued customers: Capturing total customer engagement value
Journal of Service Research, 13(3), 297-310, August 2010
Supporting consumer pension decision-making online
Supporting consumer pension decision-making online
- Bas Donkers
- Lerzan Aksoy
- Rajkumar Venkatesan
- Sebastian Tillmanns
- Thorsten Wiesel
- V. Kumar