The new rules for pension communication in practice
New pension communication model barely improves information findability
Pension 1-2-3, the new pension communication model, has not yet improved the findability of information on pensions. The user-friendliness of the model could also be improved. These are the conclusions of the first analysis carried out by Netspar researchers Leo Lentz and Henk Pander Maat shortly after the new rules were introduced, which focused on the twenty largest pension organizations in the Netherlands.
This Netspar Brief is part of the Netspar research program ‘Communication and Choice’.