Clear communication on uncertain outcomes

The new pension system entails uncertainty for participants. During the accrual of the pension, the amount of the expected benefit will fluctuate as a result of economic developments. Uncertainty often leads to negative emotions and avoiding making choices (Han, 2013). In the case of pensions, this can lead to unnecessary unrest, but also to the postponement of steps to arrange for a desirable supplement.

The objective of this research is to chart the different options for communicating uncertainty and the suitability of these options for different topics and different target groups.